Shipping Policy

Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@thehottubhq.com.

No Shipping outside the USA. 

SHIPPING TIMES BY MANUFACTURER

Canadian Spa Company: Spas can take from 7-14 business days to ship

EMPAVA: Manufacturer will use reasonable efforts to ship products to customers address within [3] business days of receiving your order, provided that the products are in stock and available for shipment. Manufacturer shall not be liable for any delays in shipping caused by events beyond its reasonable control, including, but not limited to, acts of God, acts of government, acts of terrorism, and transportation delays.

Dundalk LeisureCraft: Orders are processed and shipped within 4-7 weeks

CURBSIDE DELIVERY BY MANUFACTURER

Canadian Spa Company: Curbside delivery is defined as residential tailgate delivery. Final curbside delivery location is at the discretion of the driver. Swim spa deliveries only include flatbed delivery to consumer’s address. The consumer is responsible for offloading the swim spa.

EMPAVA: Manufacturer will use reasonable efforts to ship products to customers address within [3] business days of receiving your order, provided that the products are in stock and available for shipment. Manufacturer shall not be liable for any delays in shipping caused by events beyond its reasonable control, including, but not limited to, acts of God, acts of government, acts of terrorism, and transportation delays.

Dundalk LeisureCraft: Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 4-7 weeks to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering. 

• Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

• White Glove Delivery: This includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled.

• A $320.00 Residential Drop Ship fee for the delivery company to make an appointment to deliver a sauna

• A $120.00 Residential Drop Ship fee for the delivery company to make an appointment to deliver outdoor furniture, such as a shower or Tiki Bar

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE